I have presented multiple times at the American Association of Women in Community Colleges.  Two of those presentations are noted here:

Storyclouding™ – Self Care and Storytelling: Shift Your Narrative (AAWCC 2016 Fall Conference, portraits created using templates).

Skill-building in Conflict Management for Peer and Servant Leaders  (AAWCC 2014 Fall Conference, notes below the fold)

The links below are a collection of the resources I used while preparing this presentation.  Some participants asked for specific scripts, but there aren’t any I can find so I recommend writing your own.  These pages cover a variety of situations, but most emphasize a similar approach – personal calmness, low tone of voice, empathy, listening, and so on.

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