Today was the first day of the Advancing the Careers of Technical Women (ACT-W) conference in Portland. I was selected to facilitate conversation about Servant Leadership, and these are the notes from that session. It was an excellent conversation, and I am deeply appreciative to everyone who participated. I didn’t get pictures of the whiteboards, but here’s what I remember from the conversation, my presentation, and some additional resources on the topics we discussed.
- Coaching up
- “Culture trumps everything” (Change the culture, change the world); when people feel authentically heard, the culture automatically shifts
- Building listening skills; importance of giving indications that you’re engaged including body posture, eye contact, reflective listening (rephrasing or summarizing what you’ve heard), head nods, encouraging verbal responses
- Slowing down processes and thinking slower allows integration of a variety of emotional intelligences
- Using data and metrics to demonstrative the effectiveness of inclusivity; redefining success
- Self care: Your role is not as a therapist. It is NOT your job to walk your colleagues or employees through their personal problems. The best thing you can do is refer them to appropriate resources. Expending large amounts of your time on one person does a disservice to your other employees, your company, and yourself.
- Receiving feedback: Helpful to detach and receive information from a neutral place; process and respond later
- Rules of dialogue include suspending judgments and assumptions
These are the books I had with me, there’s a longer list of books here. If you’re interested in continuing the conversation, I run a Servant Leadership meetup and you’re welcome to join us. Thanks again for your interest and participation.